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ELIGIBILITY
Permadeck Ltd (the “Warrantor”) is pleased to extend this Warranty to you, the original Consumer of the Voyage product. This Warranty is valid for original Consumers of Permadeck Voyage product used in standard single family residential dwellings and may not be assigned or transferred by you. This Warranty only applies to product purchased and installed in New Zealand.
25-YEAR STRUCTURAL LIMITED WARRANTY
Warrantor will, at its option, either replace or refund the appropriate prorated portion of the purchase price as set forth in the “Prorated Refund Schedule” below for any Permadeck Voyage product used in a residential decking application that splinters, corrodes or becomes structurally unfit due to rot, warp, cupping, checks or damage caused by termites or fungal decay within 25 years from the date of purchase.
25-YEAR LIMITED WARRANTY – STAIN RESISTANCE
Warrantor will, at its option, either replace or refund the appropriate prorated portion of the purchase price as set forth in the “Prorated Refund Schedule” below for any Permadeck Voyage product used in a residential decking that exhibits permanent staining in the first 25 years from the date of purchase when exposed to food and beverage spills, including wine, tea, coffee, fruit punch, sodas, salad oils, barbeque sauces, mustard and other food- or beverage- related items that would typically be present on a residential deck.
This Warranty will only apply if an attempt is made by Consumer to remove any such spill from the decking material with water and mild household cleaners within forty-eight (48) hours of exposure to the surface, and such attempt is unsuccessful. Staining as a result of spilled abrasive compounds of acidic or basic pH, strong solvents, oil-based paints or stains, metallic rust and other abnormal items not commonly used on a residential deck are not covered under this Warranty.
25-YEAR LIMITED WARRANTY – FADE RESISTANCE
Warrantor will, at its option, either replace or refund the appropriate prorated portion of the purchase price as set forth in the “Prorated Refund Schedule” below for any Permadeck Voyage product used in a residential decking application that exhibits “Excessive Colour Fade” within the first 25 years from the date of purchase. Excessive Colour Fade is defined as a change in colour greater than five (5) Delta E (CIE) when calculated according to ASTM D2244 for all non-variegated colour surfaces. Excessive Colour Fade for variegated colour surfaces is defined as an unreasonable amount of colour change in excess of “Normal Weathering.”
LIMITATIONS ON WARRANTY
Structural Limitations: This warranty covers replacement or refund of materials only. Liability and coverage for installation, freight, required permits, and all other related expenses are here expressly disclaimed. ONLY Permadeck Voyage decking product, manufactured with Eovations™ technology, may be installed in contact with the ground or submersion in water when a project design requires those conditions.
Stain Limitations: The Permadeck Voyage products are not stain-proof. Care must be taken to remove all food, beverage and other spilled materials with water and a mild household cleaner within forty eight (48) hours of exposure. Stains resulting from spilled abrasive compounds of acidic or basic pH, strong solvents, oil-based paints or stains, metallic rust and other abnormal items not commonly used on a residential deck are excluded from coverage under this Warranty. Excluded stains include but are not limited to pet or human bodily fluids such as blood, vomit, urine or faeces, and fungicides, bactericides, biocides and chemical-based plant food. Mould and mildew can settle and grow on any outdoor surface and, if not properly cleaned, can stain that surface. Staining associated with mould or mildew that is not properly cleaned within one week of first appearance is not covered under this Warranty. If stains persist, you will be required to produce documentation that you attempted to have the deck professionally cleaned at least one time prior to making a claim under this Warranty.
Fade Limitations: No decking material is fade-proof when exposed to sunlight and other common atmospheric conditions. Normal Weathering is to be expected over the life of the product and is not covered under this Warranty. Normal Weathering is defined as exposure to sunlight and extremes of weather and atmosphere that will cause any coloured surface to gradually fade, chalk, or accumulate dirt or stains.
Warrantor shall not be liable for any incidental or consequential damages arising out of the use or ownership of this product. This Warranty gives you specific legal rights, and you may also have other rights under New Zealand consumer law.
This Warranty does not cover any product that:
- Is damaged by physical abuse, acts of God, acts of war, or other chemical or biological factors.
- Has not been installed in accordance with the manufacturer’s installation guidelines and local building codes.
- Has been abused, placed under or subjected to abnormal residential-use conditions or has surface damage or surface punctures.
- Has been painted, coated, used, modified or otherwise treated in any manner other than as intended by Warrantor.
- Has been directly or indirectly exposed to extreme heat (in excess of 100o Celsius).
Failure to follow any restrictions or warnings supplied with the product shall make the Warranty null and void and of no further effect. Warrantor reserves the right to investigate any claim and to inspect the materials for which a claim is made. Proper installation is a condition to coverage under this warranty. Warrantor shall be allowed the opportunity to inspect the materials in their installed condition to determine whether or not the materials were properly installed. Any construction or use of this product must be in accordance with all local building codes. The Consumer assumes all risk and liability associated with the construction or use of this product. The Consumer or contractor should take all necessary steps to ensure the safety of everyone involved in the project, including, but not limited to, wearing the appropriate safety equipment.
CLAIM PROCEDURE
To make a claim under this Warranty, the Consumer must, within thirty (30) days of actual or constructive notice of damage covered by this Warranty, do the following:
- Prepare a letter that includes the following information:
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- A list of the number of pieces and the size of each piece for which the claim is made.
- Proof of Purchase of the product, as shown on the original invoice or receipt.
- Proof of Warranty, as evidenced by the original UPC or end-tag from the product, or a copy of the mark on the product.
- Mail the above information to:
Permadeck Ltd,
PO Box 14136
Tauranga Mail Centre.
PRORATED REFUND SCHEDULE
Years since purchase Percent purchase price covered
Years 1 – 6 = 100%
Years 7 – 10 = 80%
Years 11 – 14 = 60%
Years 15 – 18 = 40%
Years 19 – 21 = 20%
Years 22 – 25 = 10%
This warranty sets forth the entire responsibility of the warrantor. Warrantor hereby disclaims any implied warrantability of merchantability or fitness of the product for a particular purpose. Warrantor shall not be liable for any incidental or consequential damages arising out of the purchase, use, or ownership of the product. Purchase of the product is acceptance of the terms of this warranty.
